To our extended family of guests and community friends:
As the novel coronavirus 2019 (COVID-19) is having a greater impact in the United States, our thoughts are with all those who have been affected by the virus. Because this is a rapidly-evolving situation, we feel it is important to reach out to you about the steps we are taking across our hotel to help keep you, our team members and our communities safe and healthy. As part of our commitment to your health and well-being, we are carefully monitoring the COVID-19 situation with regular updates and guidance from the Centers for Disease Control (CDC) and the Pennsylvania Department of Health, as well as additional government agencies and health care providers. We are also working closely with our partners throughout the industry and area.
Across our property we work hard to maintain a healthy and safe environment for our team members and guests; we have taken a number of measures in recent weeks. Our team works diligently to, as we always have, clean and sanitize our building. Given the current concerns related to COVID-19, we are increasing our cleaning, sanitation, and disinfection frequency above our already high standards.
Hilton CleanStay with Lysol Protection is a new global program that will introduce a new standard of hotel cleanliness and disinfection to ensure our guests enjoy an even cleaner and safer stay. The program has been developed with experts from RB, maker of Lysol and Dettol, brands trusted for safely disinfecting surfaces. In addition, experts from the Infection Prevention and Control team at Mayo Clinic will advise and assist in enhancing Hilton’s cleaning disinfection protocols.
We have also added hand sanitizing stations in the lobby and banquet area, but remind all guests and team members to wash your hands using the proper procedures and CDC guidelines.
On February 27th we completed our annual team training and certification in Fire, Life and Health Safety. Topics included a review of our fire alarm procedures; evacuation plan; and an extended section of health and safety which included topics on COVID – 19. (Understanding How COVID-19 (Coronavirus) is spread, understanding how we can prevent it, Reviewed CDC’s Guidelines for washing hands, reviewed CDC’s recommended glove usage and safe removal, sanitary and hygiene awareness)
At this time, it is our understanding that different declarations exist on large group gatherings. It is our intention to continue to deliver our meetings and events with the exceptional food and service we have always offered in accordance with the new mandated guidelines. We have modified our restaurant, meeting & banquet offerings. In accordance with the Pennsylvania State guidelines, we are and will remain open and ready to serve you when you are ready! Please see specific details on restaurant hours and other hotel regulations pertaining to your visit.
Our promise is to remain calm, follow our training, wash our hands, stay home if you are sick, and follow all hygiene policies to ensure The Desmond will continue to be a safe and healthy place to work, eat, sleep and meet. Hope you find this helpful, I’m proud of our team and how seriously they take this part of their careers. Please feel free to call if anything other specific comes to mind.
Michael Chain, General Manager: 610-249-2133