Desmond Receives Top Honors


DoubleTree by Hilton Brand Recognizes Hotel for Highest Guest Satisfaction Scores in the U.S. and Canada. The Desmond Malvern, a DoubleTree by Hilton earned its way to the #1 Spot this Quarter!

MALVERN, PA (November 18, 2021)  The Desmond Malvern, a DoubleTree by Hilton has been recognized with the regions quarterly CARE Strong Award. The award is given to the hotel that achieves the highest DoubleTree by Hilton SALT (Satisfaction and Loyalty Tracking) score from the following metrics within the respective quarter and region U.S. and Canada.

  • Overall Service
  • Problem Resolution
  • Feel Welcomed
  • Cleanliness of Guestroom

“Congratulations to the third quarter’s CARE Strong Award Winners. Their performance is proof that when you CARE, it shows,” said Shawn McAteer, global brand head of DoubleTree by Hilton.

“This award is a reflection of our staff. Each and every day, our team members choose how they will show up for our guests. Even throughout the most exhausting days of the global pandemic, our staff has consistently chosen to embody relentless, authentic kindness and an unmatched work ethic to ensure that our guests have a clean and comfortable experience — the hallmarks of our unique brand. I couldn’t be more proud of our team”, said Michael Chain, general manager, The Desmond Malvern a DoubleTree by Hilton

The Desmond Malvern, a DoubleTree by Hilton is part of Hilton Honors®, the award-winning guest loyalty program for Hilton’s 18 world-class brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard WiFi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using Digital Key.

About The Desmond Malvern, a DoubleTree by Hilton

For over 25 years, The Desmond Malvern has earned a reputation for superior hospitality and comfort featuring 194 non-smoking guest rooms and suites with modern amenities. Situated on beautiful grounds, this luxurious property is a part of the highly regarded Hilton Hotels offering five dining options including a late night pub, room service and outdoor dining. Providing scenic walking trails, onsite basketball & tennis plus indoor fitness center and swimming pool, The Desmond is the perfect setting for an overnight stay or any occasion. Together with award winning restaurants & a creative Chef, they have become a local’s favorite spot for a night out, a delicious meal or special celebration!